How AAA 5 Diamond Luxury Resorts in Mexico prepare during a hurricane alert
The hurricane season in Mexico spans from June to November. While it’s impossible to predict if a hurricane will occur during your vacation, luxury resorts certified with the AAA 5 Diamond rating ensure that the luxury and safety of their guests remain intact, even under a hurricane alert. These resorts implement strict protocols to guarantee the well-being and comfort of their guests, ensuring that the experience is as pleasant as always.
Hurricane alert scale in Mexico
Mexico uses a three-level alert system for hurricanes:
- Blue Alert: Hurricane monitoring begins.
- Green Alert: Close tracking of the hurricane and its trajectory.
- Yellow Alert: Evacuation plan is activated.
Safety protocols in a AAA 5 Diamond Luxury resort
The safety of guests is always the top priority. Here are the steps taken from the moment a blue alert is issued, indicating the proximity of a hurricane:
- Organization of hurricane committees and brigades: A hurricane committee and specialized brigades are immediately organized.
- Shelter planning: A safe shelter within the hotel is planned and organized, ensuring all comforts for guests and essential staff.
- Guest notification: Guests are informed via letters in their suites and with the support of the Concierge team about the hurricane alert.
- Decision to stay: If guests decide to stay, their inclusion in the shelter is ensured.
- Shelter setup: The shelter is located in secure areas of the resort, such as event halls, and is equipped with power generators, beds, dining areas, rest or entertainment areas, and special communication tools.
- Property protection: Furniture is secured, suites are protected with storm nets, and areas are cleaned to prevent flooding.
- Evacuation and protection: Depending on the expected impact time, external areas are evacuated, and guests are asked to bring only essentials like wallets and important documents.
- Final inspection: A final walkthrough is conducted to ensure no one is outside the shelter.
- Hurricane Impact: During the impact, all power at the resort is shut off, except for the shelters.
- Evaluation and cleaning: Staff inspect the property and begin cleanup operations after the hurricane passes.
- Return to normal: Gradually, guests return to their suites, and the resort resumes operations.
Constant Luxury Experience
Even during a hurricane alert, a luxury resort guarantees that the personalization, comfort, and safety of the experience remain intact.
- Personalized assistance: The Concierge team is available 24/7 to assist guests with any needs. If you return home before the alert turns yellow, the Concierge will help reschedule your flights and reorganize any pending events to ensure your experience continues smoothly.
- Constant communication: Throughout the alert, guests are regularly informed about the hurricane’s status and the measures being taken for their safety. This continuous communication helps reduce anxiety and keep everyone informed.
- Comfortable experience at all times: The shelter is designed to provide everything needed, including beds, rest areas, entertainment, and food.
- Medical attention and wellness: The resort has medical staff available at all times to handle any health emergencies. Additionally, wellness services such as massages and spa treatments are provided to help guests stay relaxed.
- Protection and safety: During the hurricane’s impact, all necessary measures are taken to protect guests and staff.
With these protocols and measures in place, you can rest assured that a 5 Diamond luxury resort is fully equipped to take care of you and make your stay as enjoyable as possible.
